Vision and Values: Medina Credit Management

One Vision

To be the Market Leader in providing Trace and Collection of Former Tenant Arrears and Sundry Debts for Housing Associations, Local Authorities and Not For Profit Organisations.

The Mission

• To positively engage with new and existing clients adopting a partnership approach; to understand what they want, to the mutual benefit of all stakeholders;
• To adopt a flexible approach to meet the needs of our clients;
• To regularly review internally to ensure we are:-
  (i) balancing quality with competitiveness;
  (ii) operating within corporate regulations;
  (iii) providing Best Value to our shareholders;
  (iv) ensuring industry best practice.
• To recruit, train and performance manage the right people;
• Identify, celebrate and, where appropriate to do so, reward success;

Medina's Values

• To always be open and honest, treating all stakeholders with respect in all aspects of our work;
• Treat all who we come into contact with as individuals, in a fair and equitable way whilst understanding the impact we have on others. Where appropriate, to take corrective action;
• Adopted a 'can do' attitude in all that we do, or agree to do;